The National Institute for Automotive Service Excellence (ASE) has added a new chat feature to the customer service section of its website.

This new option will provide a more personalized and text-based experience for the convenience of service professionals needing assistance with their ASE accounts.

“In the age of digital interaction, great customer service isn’t just about responsiveness, it’s about connecting in real time,” said Donna Wagner, vice president of industry and media relations for ASE.

“The introduction of the new chat feature will enhance response time and allow us to provide reliable and trusted support for ASE certification needs quickly and effectively.”

The new chat option can be found at https://www.ase.com/contact-us and is available from 8:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:00 p.m. ET.

Service professionals can also reach ASE customer service by calling 800-390-6789 Monday through Friday from 8:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:00 p.m. ET or by sending an email to contactus@ase.com. 

 About the National Institute for Automotive Service Excellence (ASE)

Established in 1972 as a non-profit organization, the National Institute for Automotive Service Excellence (ASE) is a driving force in the transportation industry. As an independent third party, ASE upholds and promotes high standards of service and repair through the assessment, certification and credentialing of current and future industry professionals, and the prestigious ASE Blue Seal logo identifies professionals who possess the essential knowledge and skills to perform with excellence. Today, there are approximately 220,000 ASE Certified professionals at work in dealerships, independent shops, collision repair shops, auto parts stores, fleets, schools,and colleges. For more information about ASE, visit www.ase.com.