Murray Voth’s RPM Training is presenting a live In-Person 3 Day SMART Course in Mississauga, Ont., March 4 to 6.

The RPM SMART Course is a unique blend of auto­mo­tive shop man­age­ment and ser­vice advi­sor train­ing. The course is designed for shop own­ers, ser­vice advi­sors, and tech­ni­cians.

It teach­es the pri­ma­ry key per­for­mance indi­ca­tors and the sys­tems and pro­ce­dures required to achieve them. This course is the WHY, WHERE, WHEN, WHO, WHAT, and HOW of oper­at­ing a high per­for­mance and prof­itable auto­mo­tive repair shop.

Service Management and Results Training presents the 12 Fundamentals of Automotive Shop Management

• Introduction – What Is Good Customer Service and client care?   Understanding vehicle owner expectations.

• Managing the Paper and Communication Flow In a Shop – Learning systems that solve most internal shop communication problems.

• Scheduling – Creating a Professional Practice like a dentist, engineer or accountant. Learn how to Schedule to make money, not just to fill a spot.

• Dispatching – Analogue and Digital Workflow. Learn how to gain at least one billable hour per day per technician by having a proper work dispatching system.

• Client Consultation Process – Overcoming the Negative reputation that auto repair shops have. Learn how to attract the type of client that values what you do for them and is willing to pay for your expertise.

• Measuring and Managing Service and Parts. Learn the basic key performance indicators needed to have a profitable shop.

• Creating Productivity & Efficiency in Time and Money. Understand how to measure productivity and efficiency and how to improve them.

• Getting Paid for Testing – Throw Out The Magic Wand. Learn how to make testing and diagnosis tangible and get paid for your time and knowledge.

• Inspections – Learn best practices in vehicle inspection.

• Maintenance Programs – Planting A Crop for Future business and learn how to save your clients money by maintaining their vehicle.

• The 400% Rule – The Deferred work cycle.

• Conclusion – Learn How To Make These Changes Stick!