Growing repeat business
Top 10 KPIs to Build Customer Satisfaction Based on the J.D. Power Canada Customer Service Index. You can download a PDF here TOP 10 KPIs (3) Check out the January/February Indie Garage Lineup and Digital...
Read MoreAuthor: Andrew Ross
Impact of technology on aftermarket highlighted at AAPEX
While the thousands of exhibitors at AAPEX 2017 certainly saw their share of visits from the...
Read MoreLaying the groundwork for access into the future
Even as Canada’s automotive aftermarket continues to build its usage of OEM repair resources made available through the Canadian Automotive Service Information Standard (CASIS), that 2009 voluntary agreement is at risk of being...
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CARS OnDemand video tip: 5 minutes to more tire sales
(Video: 5:26) No matter what make or model your customers driving all vehicles have one thing in...
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Tackling the multi-link challenge
As suspension systems have become more sophisticated, the challenge for shop owners to ensure that...
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