Check out the in-class and virtual traning courses!
(SPONSORED CONTENT)
The Carquest Technical Institute offers world-class technical training for automotive service professionals, as well as business management education for shop owners, technicians, service advisors, service managers, and automotive aftermarket fleets and franchises.
Offered as a combination of in-class and virtual training sessions, the Carquest Technical Institute provides the training you want in a format that works for you.
Below is a sample of the extensive courses being offered.
High Voltage Battery Operation, Diagnosis & Service 2 Nights
This course will give an overview of modern PHEV and BEV battery technologies and is designed to help the technician expand their knowledge on EV technologies. The material will apply to a broad range of technician skill levels. Battery construction and chemistry are introduced for system understanding. Special tools, procedures and system testing examples are given throughout the course topics. Onboard data management and Thermal management of the HV battery system will also be covered as well as Battery reconditioning and balancing. Since proper power down is integral to the battery removal process, this course also has an updated power down section. Topics include: Interpretation of HV battery onboard monitoring data, thermal management systems, internal battery services, the importance of reconditioning and balancing Lithium batteries.
Mastering Business Growth: Taking Control and Expanding – 1 Night
For shop owners and service advisors dedicated to expanding their business, this course offers advanced tools and deep insights to master your business growth proactively. Discover effective methods to pinpoint growth opportunities, optimize the use of current resources, and deploy scalable strategies that ensure continuous and sustainable expansion. Learn how to mitigate seasonal fluctuations and foster a motivated, high-performing team.
Antilock Brake & Stability Control: Operation & Diagnosis 2 Nights
This class will present the operation and diagnosis of integrated Antilock Brake System/Stability systems technology being used in vehicles today. Class content will include improvements made to previous systems, operational changes and advancements to components used in today’s production vehicles. Upon completion, technicians will be prepared for diagnosis and repair of federally mandated ABS and stability control systems. The history and purpose of stability control along with current developments in stability system technology will be emphasized. Diagnostic procedures will include the use of scan tool data, DVOM testing and oscilloscope techniques.
Hybrid & Electric Vehicle (EV): Inspection & Maintenance 2 Nights
The Hybrid and EV vehicle segment is the fastest growing market in North America. While there are many safety issues that need to be addressed when servicing hybrids and EVs, the reality is there are only a few services that require factory tools or access to high voltage components. Hybrid vehicles have internal combustion engines that need oil changes, ignition service and cooling services. They all have brake and suspension systems, along with battery and HV cooling systems, tires and drivetrain fluid services. This course covers the unique issues you will find on the most popular HEV/BEV vehicles. Topics include: Service safety, Driver controls and instrumentation, Engine and transmission maintenance, Brake, steering and suspension services, HVAC services as well as unique OE specific procedures.
Vehicle Body Controls 1 Night
This course will cover Vehicle Body Control System Technologies that control and monitor various electronic accessories for the vehicle body. We will discuss how Body Control Systems function for vehicle entry, power windows, power mirrors, power door locks, wiper control, vehicle interior and exterior lighting, and climate control technologies. We will explain the comprehensive system of networks that communicate the work of multiple modules that provide safety, comfort, and consumer conveniences on modern vehicles. We will discuss gateway communications between sensors, switches, actuators, modules, and the traffic of interrupt driven tasks that operate in modern vehicle body technologies. Extensive scan tool diagnostics will be demonstrated to provide the technician with quick area and pinpoint testing techniques. Wiring diagram interpretation and detailed system analytics will be shown to enhance clarity of system design and component operation. Where applicable, symptom driven complaints, DTC analytics, along with common deficiencies and repair solutions will also be covered.
Service Sales Academy
Driven to Succeed One Day Mastermind Session: Ignite Your Automotive Repair Shop’s Potential
1 Day (In Class: CARQUEST Bolton Distribution Center))
Join our exclusive “Driven to Succeed” mastermind group for a single day and gain a window into what the potential is for your automotive repair shop. This one-day session is designed to give you a taste of the transformative power that awaits you in mastermind programs. Discover the collaborative environment where like-minded shop owners come together to share knowledge, experiences, and strategies for business growth.
What You Get:
In this condensed session, you’ll experience engaging discussions, goal setting, and coaching focused on maximizing your shop’s potential. Learn from industry experts and successful entrepreneurs who are passionate about taking their businesses to new heights. Gain invaluable insights and resources to optimize your operations, increase profitability, and achieve long-term success. Each shop will also receive a 30 minute follow-up phone call with Greg Marchand.
What You Can Expect:
Expect to be challenged, held accountable, and inspired to perform at your best. Share ideas, successes, and failures within a trusted network of fellow shop owners. Get ready to witness your shop transform into the organization of your dreams.
Don’t miss this opportunity to ignite your shop’s success. Join our “Driven to Succeed” mastermind and embark on a journey of growth and fulfillment. Apply now!
Mastering the Art of Sales: Unleash Your Potential in Just 2 Hours!
1 Night (Virtual)
Are you ready to discover the key principles that drive exceptional customer handling and service counter selling? Join us for an action-packed, single-night class that distills the essence of our renowned Exceptional Customer Handling Skills and Service Counter Selling Skills programs. This condensed session bypasses lengthy discussions and classroom activities, delivering the core concepts straight to you. Embrace a customer-centric approach and gain invaluable insights into the Customer Buying Process, unlocking the secrets to skyrocket your sales and achieve unprecedented business success. Don’t miss out on this accelerated journey towards mastery!
Mastering the Trifecta of Success: Time, Technicians, and Productivity
1 Night (Virtual)
Time, technicians, and productivity: these three pillars hold the key to your business’s triumph. Time is not just a resource—it’s what you sell, what your technicians produce, and it’s limited. Effective time management, strategic selling, and meticulous care are essential. Technicians are the lifeblood of your production and the source of your revenue. However, without proper management, time loses its true value. Overcoming challenges such as motivation, skill sets, communication, and workmanship becomes paramount when harnessing the potential of your technicians. But it doesn’t end there—time and technicians must be symbiotically managed. This is where productivity enters the stage, linking your technicians and time together. With time being a finite resource, maximizing each technician’s productivity is crucial for your shop to reach its full earning potential.
Unveiling the secrets of this intricate balancing act is no easy feat, nor is it intuitive. That’s why we invite you to join our enlightening class, where we delve into the art of maximizing production while effectively managing customer time, technician time, and service counter time. Learn the strategies, techniques, and insights that will propel your business to new heights of profitability and efficiency. Don’t let these invaluable assets slip through your fingers. Enroll now and master the art of optimizing time, unleashing your technicians’ potential, and supercharging productivity. Success awaits!
Enhancing Profitability through Exemplary Courtesy Inspections
1 Night (Virtual)
Unlocking the potential of customer relationships through your organization’s courtesy inspection program can be a game-changer for your business. Our highly engaging and interactive workshop takes the principles learned in the Service Counter Selling Skills class to the next level, specifically emphasizing the art of selling using courtesy inspection sheets. We delve into the customer buying process, sales techniques, and the paramount significance of relationship building. Brace yourself for stimulating exercises that not only refine your selling skills but also empower service advisors to elevate their expertise.
Unlocking the Power of Employee Development: The Path to Business Success
1 Night (Virtual)
In today’s competitive landscape, finding and retaining top-notch employees is becoming increasingly challenging for businesses. With low unemployment rates, dwindling interest in the automotive service industry, and enticing compensation packages offered by other sectors, it’s crucial to crack the code of employee development. Whether you’re a Service Advisor, Service Manager, or Shop Owner, understanding the secrets to unleashing your employees’ full potential, fostering long-term commitment, and creating a satisfying work environment is paramount for sustainable growth.
Join us for an eye-opening seminar that goes beyond theory, presenting real-world examples of both triumphs and failures in employee development. Gain invaluable insights on where the journey begins: with you. Discover the art of creating a culture of accountability that permeates every level of your organization. Explore the transformative power of mentoring and learn how to seamlessly integrate it into your daily operations. Acquire the skills to provide effective feedback that inspires growth and nurtures talent. Lastly, unravel the strategic role of a comprehensive training program in fostering employee development.
Don’t miss out on this transformative seminar that holds the key to unlocking the true potential of your workforce. Your path to unparalleled business success starts here!
Local in class schedules and offerings may differ so for more information on the course calendar in your area and to register, contact your local Carquest store.
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