Key takeaways from the current J.D. Power U.S. customer service satisfaction survey point to where independent aftermarket facilities should focus on to win customers. The J.D. Power 2024 U.S. Aftermarket Service Index (ASI) Study, which includes more than 10,000...
Unusual dynamics through the pandemic, particularly regarding used vehicles, will continue to shape the number and type of vehicles on the road for the aftermarket to repair, according to Todd Campau, S&P Global Mobility’s Automotive Aftermarket...
Canada's Government tabled its Budget 2024 and, while the 400 page document has many broad initiatives, there is much specifically for the aftermarket to take note of. Unlike past years, where initiatives were a closely held secret until final release day, the past...
Canadian new vehicle sales may not have an immediate impact on the aftermarket, but the current divergent market may indicate where Canadians’ heads, and wallets, are at in the current economy. While overall new light vehicle sales for the first quarter grew by 15.3%...
Together Scott and Bruce Eccles have continued to make Eccles Auto Service an example for the industry. Eccles Auto Service in Dundas, Ont., has built a reputation as a leader in the industry and this has continued as founder Bruce Eccles successfully navigated a...
The Canadian Repair Coalition, a right to repair advocacy group, is taking aim at automakers using rising vehicle theft as a tactic to restrict access to repair information. The group is made up of some 200 individuals, businesses, educators and not-for-profit...
Lordco Auto Parts, Western Canada’s premiere distributor of aftermarket automotive parts and accessories, is proud to announce the details of its highly anticipated 34th Annual Tradeshow. Set against the backdrop of Lordco’s 50th anniversary, this event promises an...
A new protocol for ensuring only qualified and credentialed automotive service professionals can access vehicle security systems through an aftermarket scan tool is set to launch. The National Automotive Service Task Force (NASTF) , which plays a key role in ensuring...
Independent aftermarket shops in Canada are in a firm second position when it comes overall market share in the Lube, Oil, Filter (LOF) service category, but there's a stark difference in the gap to dealerships. That's according to the JD Power Canada Customer Service...