(SPONSORED CONTENT) By Autolite One of the key factors for a shop’s success is its reputation for customer service. While you cannot change the way vehicles and parts are manufactured, you can offer confident recommendations to customers on which parts will work best...
According to research, shops key concerns have shifted from the perennial repair and technician staffing issues to supply chain concerns and attracting customers back. But the survey also revealed a significant divergence in concerns by shop size. A survey of 500 U.S....
The lineup for the May Conference Sessions presented as part of The Great Canadian Aftermarket Trade Show Virtual Event will provide a diverse set of live webinars to help aftermarket businesses succeed. The Great Canadian Aftermarket Trade Show presents virtual...
Owning and operating an auto service business can be challenging , but it's also rewarding and staying positive in how you talk about your business and the industry to customers, team members, and even family is important for many reasons. Bruce Eccles, founder of the...
In its annual Zero Emissions Vehicle (ZEV) Update, the province of British Columbia says it has the highest percentage of ZEV adoption of anywhere in North America. "With the highest uptake rates of ZEVs in North America making 13% of new light-duty vehicles sold in...
(SPONSORED CONTENT) Unseen DamageWater pump damage occurs over time as heat and contaminants destroy the internal parts of the pump. Some of this damage is quite obvious, but bearing wear or impeller deterioration may not be so visible. If these components are reused...
In what can only be viewed as an uncommon set of circumstances for the automotive service industry, independent aftermarket shops may see a rise in business as the threat of strike action looms over key dealership organizations in Moncton, N.B. According to Unifor...
This episode of The Great Canadian Aftermarket Podcast looks at Fountain Tire, among the most successful Canadian aftermarket service entities, with an identity all its own. Jason Herle is set to take over as CEO of Fountain Tire as only the third in that role in the...
According to a study of almost 30,000 U.S. tire customers surveyed by J.D Power, only 17% took the advice of sales or service staff when buying tires, buying instead on appearance or price. The study , found that while overall satisfaction with original equipment...