by Murray Voth As we discussed in building block number one, the primary, most important purpose of a business, the reason it exists, is to meet or exceed the needs of its customers. The result is that the customer receives value for the money they spend in the...
By Murray Roth In my last column, we discussed the foundational concept of What is the Purpose of a Business. We spoke of the three stakeholders involved in this purpose: the clients, the employees, and the shareholders. This column is going to be the first of three...
(SPONSORED CONTENT) DieHard EV with xEV by Clarios12-volt batteries are designed specifically for hybrid and electric vehicles. DieHard EV is available exclusively through Carquest and supporting dealers. DieHard EV batteries are an advanced, low-voltage...
In the latest Indie Garage, we ask three top shops what they do to prepare for winter with their teams and their customers. You'll find what they had to say informative and, maybe a bit inspirational.Also in the issue we offer Key Business Metrics in Inforgraphic...
(SPONSORED CONTENT) AAPEX is the ultimate destination for automotive aftermarket professionals from around the world. Here, you’ll do more than discover the cutting-edge products and solutions transforming the industry — you’ll see them come to life. From hands-on...
The Indie Garage July/August print edition features a first look at the just launched My Neighbourhood Mechanic, a new shop with an established team. It also presents useful ideas for Service Advisors with Opportunities for Chassis Parts, Shop Owners on the importance...
(SPONSORED CONTENT) Not all water pumps are created equal. In fact, some aftermarket pumps don’t meet OE quality standards so here’s a few tips to make sure you get the best performance and value for the cost: Verify the pump is thoroughly tested to ensure better...
Recent research findings show more than half of Canadian consumers are willing to wait for their new vehicle to be delivered, rather than insisting on buying from inventory. This begs the question on how this shift in expectations might be playing out among auto...
(SPONSORED CONTENT) NOVUS Glass shines as a trailblazer in innovation, guiding the path with proactive solutions for automotive glass repair and replacement. As a proud member of the Fix Network, renowned for its automotive aftermarket services, they not only address...
