By Murray Voth Recently, I had a meeting with a shop owner who might be a potential client. I was showing him the gross profit margins he could achieve, the labour rates he could charge, and the materials and consumables he could collect.I have permission from some of...
(SPONSORED CONTENT) CTEK’s new CS FREE is the world’s first truly portable battery charger and maintainer with Adaptive Boost technology. No power? No problem. Within 15 minutes, the CS FREE can take your car from a dead battery to back on the road without being tied...
I-CAR Canada is offering important training on EV safety at no charge to the Canadian industry. “Understanding High Voltage Safety” (VT405E01) provides critical information on safety precautions, disconnection, handling and storage of high voltage batteries. It...
(SPONSORED CONTENT) By Autolite One of the key factors for a shop’s success is its reputation for customer service. While you cannot change the way vehicles and parts are manufactured, you can offer confident recommendations to customers on which parts will work best...
By Murray Voth Many automotive service technicians complain bitterly about the lack of compensation, the lack of respect, and the terrible management of the shops they work for. At the same time, many automotive shop owners complain bitterly about the shortage of...
Over the past days and weeks – even years, if you really think about it – right to repair has been gaining momentum. And not just in the aftermarket, and not just in North America. Andrew Ross, publisher and director of content Pointedly, Australia recently made...
By Murray Voth Each automotive shop owner has his own reasons for opening his own business, and many shop owners build profitable and successful businesses. However, there are some common patterns that repeat themselves over and over again. Murray Voth, RPM Training...
The Great Canadian Aftermarket Trade Show presented six virtual conference sessions in May and June. These were presented in a live format for attendees to participate in. Available recordings are posted below.Select sessions are also being presented as episodes of...
The May/June issue of Indie Garage is here! Featuring the all electric Ford F-150 Lighting on the cover, with specs and tech inside. The issue covers EV training, exceeding customer expectations, digital vehicle inspection tools, customer communication tips on brake...