(SPONSORED CONTENT) By Autolite One of the key factors for a shop’s success is its reputation for customer service. While you cannot change the way vehicles and parts are manufactured, you can offer confident recommendations to customers on which parts will work best...
By Murray Voth Many automotive service technicians complain bitterly about the lack of compensation, the lack of respect, and the terrible management of the shops they work for. At the same time, many automotive shop owners complain bitterly about the shortage of...
Over the past days and weeks – even years, if you really think about it – right to repair has been gaining momentum. And not just in the aftermarket, and not just in North America. Andrew Ross, publisher and director of content Pointedly, Australia recently made...
By Murray Voth Each automotive shop owner has his own reasons for opening his own business, and many shop owners build profitable and successful businesses. However, there are some common patterns that repeat themselves over and over again. Murray Voth, RPM Training...
The Great Canadian Aftermarket Trade Show presented six virtual conference sessions in May and June. These were presented in a live format for attendees to participate in. Available recordings are posted below.Select sessions are also being presented as episodes of...
The May/June issue of Indie Garage is here! Featuring the all electric Ford F-150 Lighting on the cover, with specs and tech inside. The issue covers EV training, exceeding customer expectations, digital vehicle inspection tools, customer communication tips on brake...
The challenge of customer-supplied parts comes up every time I teach my courses. Many shops allow it, some don’t. But for some reason, it is part of the culture of the aftermarket industry. You are not allowed to bring your own food to a restaurant to have it cooked....
Murray Voth RPM Training has added another session of the Service, Management And Results Training live online course beginning May 4, 2021 This course is designed for automotive shop owners, managers, service advisors and technicians. Attendees will learn how to be...
The new John Bean Tru-Point is a revolutionary new advanced driver assistance system (ADAS) calibration tool and the only all-in-one solution on the market that allows shops to validate if the vehicle meets the OEM-required alignment specifications, as well as the...