By Murray Voth Each automotive shop owner has his own reasons for opening his own business, and many shop owners build profitable and successful businesses. However, there are some common patterns that repeat themselves over and over again. Murray Voth, RPM Training...
The Great Canadian Aftermarket Trade Show presented six virtual conference sessions in May and June. These were presented in a live format for attendees to participate in. Available recordings are posted below.Select sessions are also being presented as episodes of...
The May/June issue of Indie Garage is here! Featuring the all electric Ford F-150 Lighting on the cover, with specs and tech inside. The issue covers EV training, exceeding customer expectations, digital vehicle inspection tools, customer communication tips on brake...
The challenge of customer-supplied parts comes up every time I teach my courses. Many shops allow it, some don’t. But for some reason, it is part of the culture of the aftermarket industry. You are not allowed to bring your own food to a restaurant to have it cooked....
Murray Voth RPM Training has added another session of the Service, Management And Results Training live online course beginning May 4, 2021 This course is designed for automotive shop owners, managers, service advisors and technicians. Attendees will learn how to be...
The new John Bean Tru-Point is a revolutionary new advanced driver assistance system (ADAS) calibration tool and the only all-in-one solution on the market that allows shops to validate if the vehicle meets the OEM-required alignment specifications, as well as the...
"I believe him when he tells me he is giving me the best deal he possibly can.” This sentence was part of a positive review I saw on Facebook of a shop I follow. I am glad the shop received a positive review, and I am glad the customer was happy. But that statement...
The Automotive Lift Institute (ALI) has developed a new lift inspection process for the more than 500 ALI Certified Lift Inspectors across North America to follow when inspecting any car lift, truck lift or other vehicle lift. The Check360 Certified...
In this episode of The Great Canadian Aftermarket Podcast host Andrew Ross is joined by Murray Voth, RPM Training and Geoff and Lori Joyce of Shawnee Station Automotive to discuss effective toolbox meetings. Listen to new episodes weekly. Listen on your mobile device...