The challenge of customer-supplied parts comes up every time I teach my courses. Many shops allow it, some don’t. But for some reason, it is part of the culture of the aftermarket industry. You are not allowed to bring your own food to a restaurant to have it cooked....
Murray Voth RPM Training has added another session of the Service, Management And Results Training live online course beginning May 4, 2021 This course is designed for automotive shop owners, managers, service advisors and technicians. Attendees will learn how to be...
The new John Bean Tru-Point is a revolutionary new advanced driver assistance system (ADAS) calibration tool and the only all-in-one solution on the market that allows shops to validate if the vehicle meets the OEM-required alignment specifications, as well as the...
"I believe him when he tells me he is giving me the best deal he possibly can.” This sentence was part of a positive review I saw on Facebook of a shop I follow. I am glad the shop received a positive review, and I am glad the customer was happy. But that statement...
The Automotive Lift Institute (ALI) has developed a new lift inspection process for the more than 500 ALI Certified Lift Inspectors across North America to follow when inspecting any car lift, truck lift or other vehicle lift. The Check360 Certified...
In this episode of The Great Canadian Aftermarket Podcast host Andrew Ross is joined by Murray Voth, RPM Training and Geoff and Lori Joyce of Shawnee Station Automotive to discuss effective toolbox meetings. Listen to new episodes weekly. Listen on your mobile device...
In this episode, AIA High Fives for Kids Foundation chair Ray Proulx talks about the focus of the cornerstone aftermarket charity organization and issues a 'Chairman's Challenge'. https://open.spotify.com/episode/0JO9sGZVw11tydcAag0M6o?si=c2WGk9IaSNWGN4rQWCFoWQ Issues...
by Murray Voth I currently have eight clients who are actively looking for a qualified technician or an apprentice who is willing to learn. Their shared comment is, “All the good technicians are already working.” And this is during a full pandemic lockdown. Murray...
There was a recent letter to the editor in one of the aftermarket trade magazines by a shop owner that was lamenting how difficult it was to attract good employees. He said that all the good technicians and service advisors had left for big city jobs that have...