Since the beginning of time, human beings have tried to control their environment. But as much as we think we have created control, the world around us continues to appear to be out of control. Murray Voth, RPM Training murrayvoth@rpmtraining.net...
The latest from our team in print across Canada, and as digital editions right here! Click the images to check out the full digital editions. With great advice on improving customer service, sealing tech, marketing, EVAP diagnostics, and supporting women in skilled...
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, is helping a growing number of vehicle service providers, replacement parts distributors, and manufacturers/suppliers identify and address opportunities...
Aftermarket businesses continue to bounce back from the effects of the economic shutdowns, but still harbour concerns over future effects, says the latest COVID-19 business impact survey by the Automotive Industries Association of Canada. Overall, the outlook for...
In the AIA Canada's latest Outlook Study ---“Outlook 2020: A Resilient Industry" -- authors highlight e-commerce growth as one of the largest shifts in the aftermarket through the pandemic. The Automotive Industries Association of Canada, working with Ernst &...
Aftermarket service businesses are ranked by their customers every year. The most recent J.D. Power results are out, with NAPA Autopro shops coming in second to Audi dealerships. What can you do to improve your customer satisfaction and why should you try?...
The number one mandate for COVID-19 prevention in any Automotive Facility is regular sanitizing and disinfecting.The Hilltip Spraystriker 30M makes quick and efficient work of this task giving your customers and staff the piece of mind. This machine features (2) 40'...
The Automotive Service Provider panel, held as part of The Great Canadian Aftermarket Trade Show – A Virtual Event, revealed a number of challenges that ASPs are dealing with. Among the most prevalent of the challenges that are being handled is the need to provide...
A young technician who had just opened a new shop approached me at a recent forum I was participating in. “I thought that if I was honest and did good work, I would attract lots of customers,” he said. “But things aren’t going the way I thought.” I responded that no...