With pressures on staffing, parts delays, inflationary impacts on pricing, a high volume of work that strains capacity, and sometimes just plain less friendly service advisors, independent aftermarket shops may be slipping when it comes to keeping customers happy. At...
In part one of Back To The Very Basics, we discussed the 15 basic touchpoints a service advisor has in transactions with the shop’s clients. All of those processes need to go well in order for there to be a sale. The client’s concern needs to be identified, an...
By Murray Voth Regardless of how hard we work towards alternative transportation in Canada, most households need to own at least one vehicle. It is a necessity and a fact of life.However, owning a car is challenging for the average consumer. It takes a large loan or...
(SPONSORED CONTENT) Anybody who's paid any attention at all knows that there is a right to repair battle waging. But there has been some considerable progress. At the centre of this are efforts by the Automotive Industries Association of Canada (AIA Canada). “There...
We have often heard the expression, “Focus on your strengths, rather than your weaknesses.” You may have also heard the expression that our strengths, pushed too far, can become weaknesses. In addition, things like skills, training, personal preferences, personality,...
Understanding what your business is worth is key to putting succession plans in place but also important for other near-term investments and business planning. In this 2-part podcast series, Milene Fort, PDC Automotive (pdcauto.com) and Murray Voth, RPM Training...
New episodes weekly.The Great Canadian Aftermarket Podcast presents issues and ideas for Canada’s automotive aftermarket professionals and business owners. Selected by Feedspot panelists as one of the Top 10 Canadian Automotive Podcasts on the web. Hosted by...
EVs and hybrids may not be common in your bays yet, but the time is coming when they will be. Should you invest in the training now, or wait till the demand is greater? By Martha Uniacke Breen While in most areas of the country, the EV/hybrid revolution hasn’t exactly...
(SPONSORED CONTENT) By FRAM You may wonder what is the biggest threat to your engine? The answer is tiny – even microscopic – particles. If not properly filtered, these particles can accumulate inside the engine, potentially causing significant damage to its...