Focusing on reduced wait times for auto service customers may be one way to boost online booking and improve the efficiency of your shop and customer satisfaction. It is precisely this type of thinking that U.S. service chain Discount Tire, which says it is the...
The May/June issue of Indie Garage is here! Featuring the all electric Ford F-150 Lighting on the cover, with specs and tech inside. The issue covers EV training, exceeding customer expectations, digital vehicle inspection tools, customer communication tips on brake...
Catalytic converter thefts are on the rise across Canada, with law enforcement and the insurance industry bodies all ringing the alarm bell. Reports from Calgary, Vancouver, Saskatoon, Montreal, and Waterloo and other centres all point to a significant increase in the...
The National Institute for Automotive Service Excellence (ASE) is hosting a free webinar for service technicians on Friday, April 16 at 4:00 p.m. ET entitled “Creating a Repair Order - How to Make It Easy.” Learn a skillset that many employers desire. Wallis Miller...
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, has announced that users of the Epicor Integrated Service Estimator (ISE) solution now have optional access to the TireConnect by Bridgestone tire...
The new Total Shop Solutions(TSS) TreadReader from Snap-on is a handheld mobile scanner that does not require an internet connection to perform a complete scan for accurate tire inspection. “Our new TreadReader handheld scanner is a rugged, compact and lightweight...
A service advisor can make, or break, a shop-client relationship, even if repairs are done expertly. Key to ensuring that the communication strategies work for the shop is, firstly, to have a communication strategy. Each shop can have a different take on this—how...
The new KYB TV video series from KYB is focused on giving viewers concise content about shocks and struts and why KYB is the right choice. KYB TV will cover a variety of topics including how to choose the right shock, selling value over price, and how to determine...
Shopmonkey is partnering with Epicor to help boost shop revenue and productivity. Shopmonkey, a San Jose, California-based software company serving the automotive repair industry, and Epicor Software Corporation, a global provider of industry-specific enterprise...