Fix Network, the global leader in the automotive aftermarket services sector, has announced the opening of a new NOVUS Glass shop in Moose Jaw, Saskatchewan, under the leadership of owner Murray Klassen.

Established over 50 years ago, NOVUS Glass is the inventor of windshield repair. Given the rise of advanced driver assistance systems (ADAS), NOVUS Glass prides itself on the slogan “Repair. Replace. Calibrate. We do it all,” reflecting their comprehensive approach to automotive glass services.

Klassen brings a wealth of experience and a strong set of values to his role as shop owner. Reflecting on the source of these values, he expressed his privilege of having worked with many individuals who demonstrated how to treat customers with respect and care.

“A lot of the interactions I have seen over the years from my mentors have shown the value in treating people as more than just business transactions,” said Klassen. Keeping in mind that customers are also members of his community, he cannot wait to engage on a deeper level.

“I have wanted to sponsor community events or kids’ sports teams for years,” he said. “I think it will be very rewarding to know I was able to make a positive impact here in Moose Jaw.”

Speaking on which aspects of the automotive glass repair industry are most captivating to him, Klassen is particularly excited about the advancements in ADAS.

“The past few years have seen rapid developments in ADAS features in cars. It’s only going to get more complex, and understanding these systems is vital to ensure road safety after we handle a vehicle,” he explained.

A significant factor in Klassen’s decision to join Fix Network was the trust and support he felt from the network’s team.

“The team has been fantastic, and I trust they have my best interests at heart. When I decided to open my shop, I knew I could count on their support,” Klassen said.

“From my experience so far, NOVUS Glass is committed to doing great work and feels like a close-knit family, which makes me happy. There’s a strong sense of community and support.”

NOVUS Glass Moose Jaw stands out from competitors due to its indomitable focus on customer service. Klassen recalled a memorable customer experience where he lent his personal truck to an out-of-town customer to ensure they were not inconvenienced while waiting for an overnight part. He believes that in always striving to look out for his customers’ best interests, while being honest and transparent, everything else will fall into place.

Klassen sums up his approach to success: “My focus is on business growth, repeat customers, and being able to hire more employees who see the value in building their career here.” The new business owner believes in fostering a positive work culture and particularly enjoys shared meals and BBQs at the shop as means to bond and build a strong team spirit.

Zakari Krieger, vice-president of Prime CarCare Group within Fix Network, added: “We are proud to welcome Murray Klassen and NOVUS Glass Moose Jaw to the Fix Network family. Murray’s dedication to delivering outstanding customer service and his enthusiasm for supporting his community make him an exemplary addition. We are confident his leadership will inspire great success.”

About NOVUS Glass

NOVUS Glass is part of Fix Network, the global leader in the automotive aftermarket services sector. As a longstanding trusted brand, NOVUS customers have come to rely on the experts for their windshield repair and replacement needs. With their Repair First, Replace When Necessary® commitment, NOVUS Glass can repair more windshields with greater optical clarity and structural integrity than any other system in the industry and guarantees repairs for the life of the windshield. With over 1,300 points of service worldwide NOVUS continues to lead the industry in glass repair and replacement.

For more information, visit novusglass.com.