Growing repeat business
Top 10 KPIs to Build Customer Satisfaction Based on the J.D. Power Canada Customer Service Index. You can download a PDF here TOP 10 KPIs (3) Check out the January/February Indie Garage Lineup and Digital...
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Indie Garage first print issue on its way!
The first print issue of INDIE GARAGE is on its way to independent automotive service...
Read MoreSurvey ensures training aligns with needs
The annual ASE Training Managers Council (ATMC) establishes training benchmarks within the auto and heavy-vehicle service and repair industry, helping ensure training offered aligns with training needed in the industry. The...
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Pivotal senate report on future mobility tackles aftermarket concerns
A pivotal Canadian Senate Committee report on the coming new age of mobility reflects concerns...
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Aftermarket automotive service still tops, dealers closing In
Aftermarket automotive service providers regularly top the rankings in the annual J.D Power Canadian Customer Service Index Long-Term Study, but car dealerships have closed the gap, and everyone in the auto service business could do better.
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