When customers look to replace their vehicles at the end of their useful life, they often look to their independent garage for solid recommendations.
The latest J.D. Power Dependability Study may help guide your recommendations.

2019 J.D. POWER DEPENDABILITY STUDY

The 2019 U.S. Vehicle Dependability Study (there is no Canadian study) is based on responses from original owners of 2016 model-year vehicles after three years of ownership and measures problems per 100 vehicles (PP100). The industry average for 2019 is 136 PP100.*

Best 10 Brands

• Lexus (106)
• Porsche (108)
• Toyota (108)
• Chevrolet (115)
• Buick (118)
• Mini (119)
• BMW (122)
• Audi (124)
• Hyundai (124)
• Kia (126)

Worst 10 Brands

• GMC (161)
• Cadillac (166)
• Jeep (167)
• Jaguar (168)
• Acura (171)
• RAM (171)
• Dodge (178)
• Volvo (204)
• Land Rover (221)
• Fiat (249)

*The 2019 U.S. Vehicle Dependability Study is based on responses from 32,952 original owners of 2016 model-year vehicles after three years of ownership. The study measures the number of problems experienced per 100 vehicles (PP100) during the past 12 months by original owners of three-year-old model-year vehicles. The study covers 177 specific problems grouped into eight major vehicle categories.